Southgate has a unique service philosophy, which we believe is unparalleled in the
industry. We don’t just aim to meet industry standards, we set out to create new
benchmarks that far exceed those of our competitors and which the market has been
unwilling or unable to attain. We believe that by attracting the best staff, fostering
a culture of organisational learning and development, and rewarding customer-service-based
KPIs, we can ensure that sales performance never comes at the cost of our integrity
or customer service commitment. Unlike competitors, we believe it is possible for
these two goals to co-exist, and that this philosophy will result in far greater
customer satisfaction and ensure that our clients experience a stronger, more rewarding
relationship with Southgate in the long term.
Southgate adopts this core philosophy when creating each of our core goods and services
and building supplier relationships. Our emphasis is not towards just being the
‘fastest’ or the ‘cheapest’ or the ‘easiest’, but is based on providing the best
whole-of-life-value solution to our customers so that important qualities and features
are not sacrificed for one single short term delivery goal. Southgate delivers a
higher standard of quality and service across all goods and services because we
aim higher, we listen to the needs and priorities of our clients, and we seek the
best solutions for our clients based on value for money and long term satisfaction.
When achieving our service goals, we don’t just sit back and relax, we strive to
set even bigger goals. This is reflected in every aspect of our company, from our
choice of business partners/suppliers, our IT systems, staff training programs and
customer service processes through to our compliance procedures and reporting.
It is this philosophy and our core values that define the provision of our services.
Our Core Values
- Honesty and Integrity
- Proactive Philosophy
- Commitment to High Quality Customer Service
- Providing Whole-of-Life-Value in Our Services
- Ongoing Development and Innovation